Shipping and Local Pick Up
Our goal is to ship out orders in 1-2 business days. For holidays, Friday afternoons, weekends, and during inventory audits, orders may take up to 3 business days to ship.
Expedited order MUST be placed by 12PM CST to ship same business day. Orders placed AFTER 12PM CST will ship NEXT business day. We do not ship on Saturdays, Sundays, and holidays.
Tracking for your order is emailed to you once your order is shipped out.
If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
We are not responsible for lost, delivered incorrectly, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. We suggest purchasing package insurance for this. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
We are not responsible for return shipping costs when returning items for a refund or for returns. We recommend purchasing tracking and keeping shipping receipts for your records.
We will contact you via email if an item if we need more information or an item has gone out of stock. A refund will be issued to your original form of payment if the item goes out of stock.